TONEXT AI — Agents Portal

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Set Up Nova

Your AI phone receptionist

Have a website? Let us fill this in for you

We'll read your site and draft the answers below — you review and edit before anything goes live. If you don't have a website, just skip this and fill in the form yourself.

Section 1

Your Business

Legal business name *

Trading / brand name

Industry / business type *

Contact name *

Contact phone *

Business address & service area *

What does your business do — in your own words? *

Section 2

Services, Prices & Booking

Main services with prices, one per line *

e.g. Initial Consultation — $95

Overall price range *

Booking link *

Services you do NOT offer

Section 3

Hours & Call Handling

Business hours *

When should Nova forward a call to a human? *

Include the number/person to reach

What should Nova do when she can't answer something? *

Section 4

Nova's Voice

Phone greeting — the exact words Nova says *

How would you describe your brand's personality? *

Phrases you always use, or words to avoid

Section 5

Nova's Phone Number

We provision a number automatically. Tell us a preferred area code, or leave blank and we'll pick one near your business.

Preferred area code (optional)

Already have a number from us? (optional)

Only fill this in if you already have a working number from an earlier setup and want to reuse it instead of getting a new one.

Help & how-to

Plain-English answers. Still stuck? Email contact@tonextai.com.

What am I looking at?

This is your live dashboard. Each AI employee has a card: Nova (phone calls), Klara (website chat & texts), Aria (bookings), Echo (follow-ups) and Sage (reviews). Numbers update as calls, chats and bookings happen.

Why are my numbers zero?

Nothing has happened yet for that agent — numbers start counting from the moment it goes live. Call your Nova number once, or chat with Klara on your site, and refresh.

What do the metrics mean?

Calls Made / Booked — calls Nova handled and how many ended in an appointment. Leads Captured — people Klara got contact details from. Upcoming / Show Rate / No-Show — Aria's appointments still ahead, and how many past ones were attended.

How do I move a deal to Showed, No show or Won?

Open Pipeline, click the deal, pick the new Stage and Save. Moving a deal to Showed, No show or Won is what starts review requests and no-show follow-up, and it only works while the deal's status is Open (the panel offers to set it back to Open for you).

How do I change what an agent says?

Go to your setup page (onboard.tonextai.com), sign in with the same email, click Manage on that agent and save. Changes apply to new calls and chats right away.

Where is my Nova number? Where is the Klara website code?

Nova's number is on her card in the setup page. Klara's one-line website code is under Klara → Manage in the setup page.

Will my customers get confirmation texts?

Texting needs a carrier registration step (typically 2–3 weeks). Until then, booking confirmations are sent by email. Nova only promises what is actually sent.

I can't sign in

Enter your email, then the 6-digit code we send (check spam). Codes expire after 10 minutes — request a new one if needed. Still stuck? Email contact@tonextai.com.

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